Emergency rates apply outside of normal business hours. Understanding what qualifies as an emergency can save you significant money.
When We're Available
Standard Hours
Monday – Friday
7:30 AM – 5:30 PM
Standard rates apply. Best time to schedule routine repairs, installations, and consultations.
After Hours
Evenings, Weekends
& Holidays — 24/7
Emergency rates apply. Reserved for critical situations requiring immediate intervention.
What Qualifies as an Emergency
To provide the best value to our clients, our after-hours emergency service is reserved for critical issues that require immediate intervention — situations where waiting until the next business day would result in serious property damage, health risk, or complete loss of essential services.
✓ Qualifies as Emergency
- ·Total loss of heat in freezing temperatures
- ·Significant active water leak causing damage
- ·Sewage backup into the home
- ·Gas leak or suspected gas leak
- ·Burst pipe with uncontrollable water flow
- ·Complete loss of hot water (with vulnerable household members)
→ Schedule During Business Hours
- ·Dripping faucets or slow drains
- ·Running toilets
- ·Water heater replacement (non-urgent)
- ·Routine maintenance and tune-ups
- ·Remodeling and installation work
- ·Low water pressure (stable situation)
Non-Emergency? Schedule During Business Hours
For all non-emergency requests, we encourage you to contact us during normal business hours to schedule a standard appointment, or use our online scheduling service at your convenience. This helps you avoid premium emergency rates and allows us to provide the most cost-effective service for your needs.
We answer 24 hours a day, 7 days a week — including holidays.